Knowledge base
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New to ScratchSmarter? START HERE
About ScratchSmarter
- How many states do you analyze? Why should that matter to me?
- What is ScratchSmarter?
- Is this service for real?
- How does ScratchSmarter work?
- Most states provide this data for free. Why should I pay for ScratchSmarter?
- Does ScratchSmarter guarantee I'll win the lottery?
Registration and ordering
- How do I subscribe? How do I place an order?
- Is it possible for me to purchase the 1-year service package without the recurring charges?
- Does it matter which state I am in when I subscribe?
- Is credit card the only method of payment you accept?
- Do you have an iPhone or Android app?
- What do you do with my information?
Free Reports
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Subscriptions & Payments
Subscription types
Manage subscription
- Can I change my 3 month subscription to annual or change my standard subscription to a Premium Subscription?
- How do I turn off auto-renewal?
- How do I cancel my subscription?
- I am moving to another state. Do I have to buy a new subscription for that state, or can I change my subscription to my new state?
- If I cancel my plan, will I receive a refund?
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Troubleshooting
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ScratchSmarter Rewards
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Reports and analysis
Report overview
- What's the difference between "Standard" and "Premium" reports?
- How fresh are your reports? How old is the data?
- If a game is not listed on the report, am I to assume it is red?
- You have a game on my report that is no longer showing on my state lottery's website. What does this mean?
- What does last scrape mean?
- How can I check to see how many winners have won a certain game and how many prizes are left?
Report Details
- What is the Smart Factor number on your reports?
- How do you determine the Estimated % sold in your report?
- Why are your reports showing games that are marked CLOSED or GAME ENDED on the lottery website?
- What is the Est % Sold number on the reports?
- My lottery retailer said that some of your Top Games aren't for sale any more. Why are they still listed on your reports?
Report Timing
Accessing reports
- Is there a way to download my report as text, html, xls or csv instead of pdf?
- I currently am subscribed to a particular state's reports. Am I able to see reports for other states?
- How can I print the report from the Members area on the website?
- How can I open a report on my smart phone?
- How do I get reports delivered to my email?
- I just subscribed. How do I access my report?
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Tips & Advice
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Other
Promoted articles
- What's the difference between "Standard" and "Premium" reports?
- What is the “Est % Sold” number on the report?
- Which retailers near me have the Best Games on your report?
- My retailer says some of the games on your report have ENDED – What is going on?
- Why do you have games on your report that I can’t find?